Answer: Sapa Panorama Hotel is a local travel company which is lead by young, professional and enthusiastic tour operators. We just want to give you the best services in Vietnam, so that you can enjoy the best your traveling time here.
Our organization has selected a team of experienced tour operators, tour leaders, tour guides, drivers … who are all qualified, responsible, smiley and have more than 7 years working in the travel business to keep our service as best as we can.
You can trust you when ask any tourists has joined with Sapa Panorama Hotel. Or simply, travel with us, we ensure that you will come back next time. Close

Answer:

The best time to visit is from April to September. Although, each season has its own special qualities and surprises. During this period the temperature is ranging from 15-25 Degree Celsius, it is not a raining season in Sapa so the trekking routes are dry and bear great opportunity to do longer treks and to conquer Mount Fansipan. During the winter months, the temperature is much cooler and it is advised to bring a some warm clothing (hat, sweater, wool socks) for your trekking. Also, during the winter months there are periods of light rain, sleet which brings in the fog. This puts Sapa in the clouds and allows for some fantastic photo opportunities.

Tip: If you could not visit Sapa during a certain time, there are always some alternatives near Hanoi to visit. Excellent value you will find from Travel Desk of Sapa Panorama Hotel. Close

Answer:

Once you have found a tour that you would like to book, please click on "Select" and fill in your booking details (the departure date that you would like to go, the package, the number of people, your full name, nationality, email address and any special requests). Once we confirm the availability, we will send you an email to confirm and our payment policy information. With this, you can choose your prefered payment method and pay us.

- With tour bookings, you DO NOT need to pay total in advance, we just need 20% for Deposit, to ensure that you use our services.

- With flight or train ticket bookings, we require 100% total payment in advance.

If you would like to pay by others methods, please inquire with us directly. Close

Answer:

We allow you to change your dates, if needed, at no additional cost as long as you give sufficient advance notice and availability exists.

Cancellations of the tours usually involve a cancellation fee, which depends on how far in advance that you cancel.

For each tour, the cancellation and change policies depend on the status of services providing. Please inquire directly for the change or cancellation policy for any particular tour. Close

Answer: You can ask for longer tours or customize your favourite travels with any our tours. Tours on our site http://www.sapapanoramahotel.com/tour/customize.html are popular tours which can be changed or customized for your needs. If you have questions about a particular tour or would like a longer or more customized tour, please contact us at booking@sapapanoramahotel.com, and our travel experts will help you find your best travel itinerary. Close

Answer: If you have special requirements – for example, if you have a large group or young children, or you have infants or the olds in your group, or if you are handicapped or have physical limitations, if you have special transportation needs, or if you are vegetarian or have other food allergies – please let us know, and we can work with both you and the service provider ( restaurant, hotels, transportation ...) to ensure that we can meet your needs. Close

Answer: Simply select the hotel in which you would like to stay (or email or call us with your requests and we will make recommendations). Once you have selected a hotel, proceed with "Select" and please fill out all customer and payment information, as well as any special requests. We will confirm the availability of the hotel, and send you payment details as with tour booking. Close

Answer: All hotel/ resort reservations must be paid in advance and immediately after booking the hotel/resort. We cannot hold hotel/resort bookings without payment.

Note that we accept payment through OnePay, then it's easy for you to send us the Deposit, to hold your hotel/resort bookings.

If you are paying by credit card online, your credit card will not be billed until after we confirm the availability of the hotel.

You can pay us 35% Deposit in advance, then pay the rest upon check-in date. Close

Answer: Yes, you can make a reservation for someone else. Simply fill in the name of the guest for the booking and your contact details. You can also pay by cash, OnePay or bank transfer for someone else. However, you cannot make a payment for someone else using credit card. The name on the credit card must match the name of the guest. Close

Answer: After you make an online booking, we will follow up with you to confirm availability and confirm the booking. Your reservation is not confirmed until you receive this follow-up email or fax. Close

Answer: For flights, you can make a booking and then we can hold the booking for a limited period of time until you are ready to purchase and issue the ticket. When you make a booking, we will inform you of the amount of time until the ticket must be issued since this timeframe varies by airline.

For hotels, in order to make a booking and hold a room, you must confirm and pay immediately. Unfortunately, we cannot hold a hotel booking for you without payment.

For tours, as tours are related to hotels booking. We will need you 30% for Deposit. This amount is to cover our costs if you cancel the tour. Almost is for cancelation charges of hotels/resorts. Close

Answer: No, you cannot make a payment for someone else using credit card. The name on the credit card must match the name of the guest.
However, you can pay for someone else using bank transfer or through OnePay. Close

Answer: All of the prices on our website are in US Dollar. Close

Answer: Yes, We accept Mastercard, Visa Card, JCB and American Express. Close

Answer: Now we offer 5 payment methods: Cash, Bank transfer, Credit card imprint, Secure OnePay online payment and payment through Western Union. Close

Answer: Very few of the airlines in Vietnam offer electronic ticket. If an electronic ticket is available, we will issue an electronic ticket instead of a paper ticket, unless a paper ticket is specifically requested by the customer. Electronic tickets will be emailed or faxed to the customer.
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Answer: Please contact the customer service team immediately. If your flight is less than 48 hours from the time that you receive the ticket, please contact a customer service representative directly by phone at +84 203 772535 outside of Vietnam. If the flight is more than 48 hours from the time that you receive the ticket, please contact us by phone or email at booking@sapapanoramahotel.com .

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Answer:  When you make an airline booking, we can hold the booking for a limited period of time, which depends on the availability of the flight and the airline. If we have not received confirmation from you after two emails or faxes, we will automatically cancel the booking.
If you confirm the booking but arrange to issue and pay the ticket later, we will inform you of the deadline for payment. If you do not make payment before this deadline, the booking will be automatically cancelled.
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Answer: Yes, for your comfort, we have arranged a clean place at Sapa Panorama Hotel for you to shower (not for sleep). Breakfast is at the restaurant in the same place. For your convienience you may also store your bags (which are heavy and unecessary for the trekking) at the hotel. There is also a good place in Lao Cai for shower and breakfast in case that your itinerary is not to travel to Sapa that day. (e.g. travel to Bac Ha Sunday market). Tip: The place for shower and changed is not for sleeping the whole day, it’s just for a short rest and shower before you start your trek. Close

Answer: Yes, we will stay with the family in the same house providing we are a group of less than 8. If we are more than eight we will divide into smaller groups and stay with multiple neighboring families with homestays. We will normally enjoy dinner and sleep with one family, but sometimes, the neighbors want to share the tourism benefits equally, then cooking and eating is at one house but sleeping is at another.
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Answer: The average temperature for Sa Pa town is 15.4°C, with a maximum of 29.4°C and a minimum of – 5°C. The warmest months are June and July, and the coldest months are December and January. Snow falls in some years in the highest point. The climate of Hoang Lien Nature Reserve is unique to Vietnam. It is highly seasonal, with a subtropical climate in the summer and a temperate climate during the winter. The annual temperature for Sa Pa town is 15.4°C, with a maximum of 29.4°C and a minimum of – 5°C. The warmest months are July and August, and the coldest months are December and January. Snow falls in some years on the highest peaks.

In common with the rest of northern Vietnam, Hoang Lien Nature Reserve experiences a marked wet season from May to September, with the heaviest rainfall occurring in July and August. Humidity ranges from 75 to 91 percent with a yearly mean of 86 percent.

Climate varies considerably within the nature reserve. The prevalent wind direction for most of the year is west to east, leading to cloud formation on the upper slopes of the Fansipan massif. These high-altitude areas are covered by cloud most days of the year and have very high humidity. Cloud also penetrates into the valleys but these areas are usually less humid than the mountain slopes. In the extreme east of the nature reserve, around Ban Ho village, mean temperatures are considerably higher due to the lower altitude of these areas.
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Answer: For the homestay, there is not much preparation. Making sure that you have packed everything you need to make your stay more confortamble is most important. Bring a small bag with the clothes change of clothes. You should bring something warm, as the nights will cool off, sometimes dropping as mush as ten degrees. Other things you might want to bring with you are a mirror, toilet paper, your favorite tea or snack, flashlight, and a book.

Further preparations to make your stay even more special would include learning a short song to sing after dinner. It is a cultural tradition to sing after dinner, and if you start off by saying you would like to sing a song, then all the better. You can bring gifts for the homestay owner, things like pens, pencils, and books. Other great things to bring with you to the homestay, and all over asia, are pictures of your home, you and your family. The pictures always become a great conversation piece.
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